Interplay between resolution tactics of a supplier-induced disruption: A configurational approach

• In Event: PROCUREMENT and SOURCING: Buying and selling decisions in uncertain environments

Abstract

While past research suggests both procedural justice (PJ) and distributive justice (DJ) can repair damaged relationship trust after a supplier-induced disruption, these tactics are often studied in isolation despite their combined use in practice. Juxtaposing fairness heuristics theory with motivation-hygiene theory, our research suggests that the two justice tactics can present distinct dynamics via either mechanism depending on a set of key contextual conditions that feature buyer traits and disruption characteristics. Our configurational approach reveals three configurations leading to successful repair, showcasing the causal complexity in the phenomenon.

Authors

• Li Cheng, Michigan State University

• Qiong Wang, University of Oklahoma

• Christopher Craighead, University of Tennessee

• Julie Li, City University of Hong Kong

• Matthew Jensen, University of Oklahoma