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The appropriateness and the benefits of a report on hate crimes are almost self-explanatory. A report as accurate as possible is essential for a better insight into this reality, which would be a necessary previous step for the public authorities to tackle the problem in an effective way. That being stated, the difficulties arise when trying to define the information that has to be gathered or the reality that has to be recorded. In fact, setting up an operational definition of hate crimes, that is to say, defining the phenomenon and its limits was an extremely challenging previous step when drawing up the first annual report on Hate Crimes in the Basque Country. This presentation deals with the conceptual and methodological choices the UNESCO Chair for Human Rights and Public Authorities of the University of the Basque Country (UPV/EHU) had to make in order to avoid the risk of losing validity and reliability of the results.