Digital intelligence applied to citizen security: identification of acceptable uses by professionals

• In Event: POL Panel 16. Policing and modern technologies 2

Abstract

The Spanish government has made digital transition a priority for researchers, public administration, and businesses as part of its Recovery, Transformation, and Resilience Plan. Within this transition, the modernization and digitization of public administration are crucial. Technologies like Artificial Intelligence, Big Data, and the Internet of Things (IoT) can improve the quality and efficiency of public services. In police work, algorithmic tools are increasingly being implemented, and it is expected to become a consolidated reality in Spain in the future. Their objective is to assist Security Forces and Bodies in their work through the prevention and investigation of crime. The recommendations generated from the study will help improve the efficiency, effectiveness, and transparency in the management of citizen security, which in turn could contribute to increasing citizens' trust in the institutions responsible for security and improving the quality of life of local communities.

To identify areas of opportunity and improve the management of public safety through digital intelligence strategies, a mixed research technique (nominal groups) was used. Three nominal groups were conducted with experts or professionals in public safety belonging to law enforcement agencies: the National Police, the Local Police, and the Civil Guard. All ideas were voted on by the participants, and areas for improvement in professional performance through digitization processes were identified in the three nominal groups.

Digitization is transforming all sectors of society, and law enforcement agencies are no exception. It is observed that the ideas that received the highest scores are related to information management and the use of technological devices to improve police efficiency. Despite efforts made, obsolete tools are still used, which hinder the daily work of professionals. Therefore, it is crucial to invest in research and innovation to provide rigorous scientific information that serves public management agencies to improve society.

Authors

• Sandra Pérez, Universidad Miguel Hernandez - Crímina

• Zoraida Esteve, Universidad Miguel Hernandez - Crímina