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Measuring decision-making behaviour, point-of-gaze, and physiological responses in a cyber crime context using the Cyber Resilience Lab
Fri, September 13, 2:00 to 3:15pm, Faculty of Law, University of Bucharest, Floor: 1st floor, Room 2.14Abstract
The Cyber Resilience Lab at Saxion University of Applied Sciences has been developed for researching human behavior in an online crime context. Participants in this lab are presented with simulated, but realistic environments in which, for example, they are subjected to social engineering techniques such as those used by cybercriminals (e.g. authority, urgency and financial loss). Actual behaviour is measured (e.g. click/choice behaviour in phishing emails) in combination with point-of-gaze (measured by eye trackers) and physiological responses like arousal (using sensors for measuring heart rate variability and skin conductance). The lab facilitates to bridge the gap between reported and actual behaviour. It can provide insight into the decision-making process around situations where people run the risk of falling victim of cybercrime. As such, this lab can also be used as a (pop-up) training facility, in which the aforementioned measurements are used as a basis for targeted feedback (for example, participants can be given feedback on relevant information they may be ignoring in phishing emails). The lab can also be used to evaluate the effectiveness of interventions aimed at increasing cyber resilience. The lab is mobile, and can be placed near relevant target audiences (workplaces, schools, retirement homes, festivals, et cetera). As the lab is still under development, the authors open to discussion of their plans and pilot-studies as well as additional ideas for the useful application of such a lab in an online crime context.