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This paper reports on the findings from an ethnographic study focused on a domestic violence perpetrator program in Chile. It draws upon observations made during group work sessions and interviews conducted with various stakeholders, including men in the program, staff members, and experts in the field. The analysis in this presentation delves into the links between the program structure, the content and delivery of group sessions on a diverse service user demographic, and the broader context of policy development in Chile. We reflect on how the design and implementation of public policy significantly impact the intervention, practitioners' well-being, and men's engagement.