All ears? Restorative dialogue as a response to interpersonal harm at universities

• In Event: RJ in Institutional Settings

Abstract

Interpersonal harm within academia persists as a pressing issue, where both staff and students increasingly endure physical and/or emotional harm due to threats, harassment, bullying, discrimination, and other detrimental behaviors. Factors such as limited funding, intense competition, heavy workloads, precarious contracts, implicit hierarchies, and abuses of power contribute to an unsafe university climate, fostering unhealthy relationships and eroding trust while increasing absenteeism. This detrimental environment impedes scientific progress, as fruitful collaboration is essential for advancing knowledge.

Universities are actively seeking solutions to address and prevent these issues. However, the complexity of the problem is compounded by the significant underreporting of misconduct by victims, and the dissatisfaction often experienced by those who do engage in formal complaint procedures. Consequently, cases remain unresolved, and opportunities for learning are lost. Recognizing the need for a preventative approach, there is a consensus that a preventative dialogue is crucial, yet the precise implementation of such an approach remains unclear.

A promising approach to addressing interpersonal conflicts is found in restorative justice practices. By convening all stakeholders affected by a dispute, restorative justice provides a platform for dialogue aimed at repairing harm, ultimately leading to more satisfactory resolutions for both victims and offenders. My research delves into the viability of applying restorative practices to prevent and resolve interpersonal conflicts within the university environment. I present the outcomes of a qualitative study conducted at two universities in New Zealand, where I interviewed key stakeholders involved in their respective Employee Assistance Resolution Services (EARS). Through this investigation, I explore effective strategies and challenges associated with implementing restorative justice within higher education.

Author

• Nieke Elbers, NSCR/VU university