Testing the Efficacy of a New Training for Cross-Cultural Investigative Interviewers

• In Event: POLWG Panel 28. Innovating Criminal Justice? AI and cultural sensitivity training for Interviews, Suspect Rights, and Intelligence-led policing

Abstract

Cross-cultural interviews in investigative interviewing contexts are increasing in number due to the current socio-political circumstances. While there is limited research in the area, it seems that cross-cultural interviews pose unique challenges and risks for practitioners. Aiming to get a better understanding of cross-cultural interviews and support practitioners’ work, we reviewed the literature and consulted practitioners to design a two-day cross-cultural communication training for professional interviewers. The training has been based on the concept of ‘Cultural Humility’, which suggests the need for commitment to lifelong learning and development and critical self-reflection, whilst emphasizing power dynamics and the need for recognition and mitigation of power imbalances within the interviewing room. We assessed the efficacy of the training with approximately 30 professional interviewers from different agencies in The Netherlands, who each completed pre- and post-training mock interviews. All interviews were transcribed and coded for interviewer behaviour, the completeness and accuracy of mock witness reports, and the quality of the interaction between the interviewer and the mock witness. Drawing from our findings, we aim to provide insights into cross-cultural communication within investigative interviewing settings and suggest ways forward. Adopting a new mindset should not only ensure the protection of interviewees and avoid secondary victimization, but also facilitate the collection of valuable information for investigations in cross-cultural contexts.

Authors

• Fenia Ferra, Vrije Universiteit Amsterdam

• Annelies Vredeveldt, Vrije Universiteit Amsterdam