Understanding Participation Patterns in Global Teams and How They Lead to Meaningful Engagement Across Boundaries

• In Event: The Transformative Effects of Communication at Boundaries

Abstract

This study examines participation patterns in global teams and the ways they contribute to boundary-spanning in such teams. While prior research has identified differences in language, culture, status, and identity as potential barriers to cross-boundary communication within global teams, we seek to explain members’ deeper orientations to participation and how they shape their engagement and participation within these teams. We draw on rich, multi-method data from a set of global teams in a multinational integrated mining, minerals processing and manufacturing organization with refineries in six countries. First, we document participation patterns through analysis of turns of talk in conference calls. Second, through grounded analysis of in-depth interviews we identify three orientations to participation (help, learn, and engage) and associated communication practices. Finally, through multi-wave survey data we demonstrate links between engagement and knowledge sharing, innovation and team performance.

Authors

• Jennifer L. Gibbs, Rutgers U

• Cristina B. Gibson, U of Western Australia

• Yana V. Grushina, U of Tuebingen