Use of Communication Media for Work in Nonwork Hours, and Job Stress: Moderation by Involvement, Work Characteristics, and Substitutes for Leadership

• In Event: Digital Work Processes

Abstract

The pervasiveness of organizational ICTs and the increased availability of flexwork raises concerns about possible outcomes, including job stress. Beyond direct effects, what factors might buffer or increase such negative implications? This large-sample study in a knowledge-intensive organization considers moderating influences of organizational involvement, work characteristics, and substitutes for leadership on the relationship between ICT use during nonwork hours and job stress, while controlling for relevant home conditions and education. While there was only a slight direct association with one type of job stress, relationships with two types of job stress were slightly moderated by work engagement, work interdependence, task feedback, and job knowledge.

Authors

• Ronald E. Rice, U of California - Santa Barbara

• Anu Sivunen, Aalto University