Maternity Care Providers' Views on Effective Communication With Women

• In Event: Adolescents, Family, Aging: High Density Panel in Health Communication

Abstract

Aim: To explore maternity carers’ views on what constitutes effective communication with women and how communication can be used to increase women’s adoption of health behaviours and their psycho-social well-being.
Method: A qualitative study was undertaken. Thirteen maternity carers (8 midwives, 1 obstetrician, 3 general practitioners, 1 child health nurse) from three locations (rural and remote, regional and metropolitan) delivering two models of care (midwife continuum model or shared care ) participated in semi- structured interviews. Data were analysed using Interpretative Phenomenological Analysis (IPA).
Results: Active listening and open questions were used to understand the woman’s perspective and situation and to check her understanding. Participants used self-disclosure, reassurance, personal reflection and communication of professional competence to build rapport with women. Directive communication, tailored communication, emphasis of open line of communication and partner engagement were used to support patient well-being.

Authors

• Elizabeth Maureen Blackwood, U of Queensland

• Bernadette M Watson, U of Queensland