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Discourse and the Study of Organizational Paradoxes, Contradictions, and Dialectics

Sun, May 24, 9:00 to 10:15, Caribe Hilton, Conference Room 7

Abstract

In the study of paradox and the related themes of tensions, contradictions and dialectics, some researchers explicitly orient to features of discourse such as problem labeling, ambiguity, irony, or humor (Ford & Backoff, 1988; Hatch, 1997; Huxham & Beech, 2003; Real & Putnam, 2005). However, many others researchers restrict their discursive orientation by focusing only on thematic content, case studies, and grounded theory methods (Cho, Mathiassen, & Robey, 2006; Fairhurst, Cooren, & Cahill, 2002; Lüscher & Lewis, 2008; Tracy, 2004). When the latter occurs, discourse typically becomes a resource or form of representation for paradoxical phenomena and/or system dynamics, not a topic worthy of research in its own right (Sheep, Fairhurst, Khanzanchi, & Slay, 2010). The purpose of this of this presentation will be to raise awareness of the power of a discursive lens to build paradox theory, develop more insightful analyses, and enhance reflexivity among practitioners.

References:
Cho, S., Mathiassen, L., & Robey, R. (2006). Dialectics of resilience: A multi-level analysis of a telehealth innovation. Journal of Information Technology, 22(1), 24-35. doi: 10.1057/palgrave.jit.2000088

Fairhurst, G. T., Cooren, F., & Cahill, D. J. (2002). Discursiveness, contradiction and unintended consequences in successive downsizings. Management Communication Quarterly, 15(4), 501-540. doi: 10.1177/0893318902154001

Ford, J. D., & Backoff, R. H. (1988). Organizational change in and out of dualities and paradox. In R. E. Quinn & K. S. Cameron (Eds.), Paradox and transformation: Toward a theory of change in organization and management (pp. 81-122). Cambridge, MA: Ballinger.

Hatch, M. J. (1997). Irony and the social construction of contradiction in the humor of a management team. Organization Science, 8(3), 275-288. doi: 10.1287/orsc.8.3.275

Huxham, C., & Beech, N. (2003). Contrary prescriptions: Recognizing good practice tensions in management. Organization Studies, 24(1), 69-93. doi: 10.1177/0170840603024001678

Lüscher, L. S., & Lewis, M. W. (2008). Organizational change and managerial sensemaking: Working through paradox. Academy of Management Journal, 51(2), 221-240. doi: 10.5465/AMJ.2008.31767217

Real, K., & Putnam, L. L. (2005). Ironies in the discursive struggle of pilots defending the profession. Management Communication Quarterly, 19(1), 91-119. doi: 10.1177/0893318905276561

Sheep, M. L., Fairhurst, G. T., Khanzanchi, S., & Slay, H. (2010). Knots, wickedness, and spiral death: Making sense of creativity tensions following an acquisition. Paper presented at the Academy of Management, Montreal, CA.

Tracy, S. J. (2004). Dialectic, contradiction, or double bind? Analyzing and theorizing employee reactions to organizational tension. Journal of Applied Communication Research, 32(2), 119-146. doi: 10.1080/0090988042000210025

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