How Do Computer-Mediated Channels Negatively Impact Existing Interpersonal Relationships?

• In Event: Interpersonal Relationships on Social Media: How Social Media Mediate

Abstract

Although computer-mediated communication channels can be used to maintain relationships, they can also be related to negative outcomes for existing interpersonal relationships. This study reviews the existing literature on negative effects of CMC use on interpersonal relationships and explores theoretical approaches that seek to explain these effects. Five focus groups were conducted with 40 participants using semi-structured interview questions. Questions were aimed at understanding how CMC use may relate to negative outcomes for interpersonal relationships. A thematic analysis identified six themes: (1) using CMC can lead to misunderstandings due to lean features of the channel, (2) failing to reciprocate computer-mediated communication can cause conflict, (3) posts on CMC channels can lead to conflict, (4) being constantly connected to media can lead to conflict, (5) certain norms regarding how to use CMC should be followed or negative outcomes may result, and (6) unmet expectations regarding CMC use can cause negative outcomes.

Authors

• Amy Janan Johnson, U of Oklahoma

• Eryn Nichole Bostwick, The University of Oklahoma

• Chris Anderson, U of Oklahoma