Public Relations

Sabine A. Einwiller, U of Vienna

How Social Media is Changing Crisis Communication Strategies: Evidence From the Updated Literature - Yang Cheng, University of Missouri

Is Facebook an Effective Tool for Crisis Communication?: An Analysis of BP's Crisis Communication on Facebook After the Deepwater Horizon Oil Spill - Lan Ye, State University of New York at Cortland; Eyun-Jung Ki, The University of Alabama

Use of Social Media During Disaster Response: A Case Study of the American Red Cross - Julianne Macie, U of North Carolina - Chapel Hill; Maria Leonora (Nori) G. Comello, University of North Carolina - Chapel Hill

To Err is Human? How to Establish a Human Voice in Organizational Responses to Online Criticism - Lotte Michaela Willemsen, U of Amsterdam

Using Social Media for Organizational Resilience: Alumni Relations Across the Life Span of Identification-Disruptive Events - Anna Wiederhold Wolfe, University of Nevada, Reno

Michael J. Palenchar, U of Tennessee