Examining the Impact of Inclusive Organizational Communication Practices on Burnout and Turnover Among IT Professionals

• In Event: Communication at Work

Abstract

This study examines the impact of two inclusive organizational communication practices, namely employee work participation (EWP) and internal communication adequacy (ICA), on information technology (IT) workers’ burnout symptoms and turnover intentions. Using a sample of 111 IT workers from a Midwest-based IT company, results from multiple regression analyses show that ICA is positively associated with employees’ sense of personal accomplishment and negatively associated with depersonalization. EWP, on the other hand, is negatively associated with emotional exhaustion, depersonalization, and turnover intentions. Based on these results, implications and recommendations for reducing employees’ burnout and building communicatively healthy workplaces (CHWs) are provided.

Authors

• yannick Atouba, U of Texas at El Paso

• John C. Lammers, U of Illinois