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Although many studies have investigated how website accessibility standards such as Section 508 and WCAG 2.0 have been implemented on government websites., very little research has been done about what could influence the accessibility of e-government sites. Based the organizational innovation model proposed by Berry, this study examines 342 websites of U.S. county government websites and analyzes how several factors, such as government resources, external pressure and government leadership, influence the accessibility of the sites. The result indicates that per capita income, population with disabilities and educational attainment of county residents are the most important predictors of county government websites. County budget and the regional impact of large cities are also potential influencers. The findings of this study have implications for improving the accessibility of e-government as well as the online portals of more general organizations.
Yang Bai, Donald P. Bellisario College of Communications, Penn State University
Jenna Grzeslo, Pennsylvania State U
Bumgi Min, Donald P. Bellisario College of Communications, Penn State University
Krishna Jayakar, Pennsylvania State U