Complaint Behavior in Complex Organizations: The impact of task specificity

• In Event: Co-production and Citizen Engagement with the Public Sector

Brief Overview

1. Introduction
2. The reformed welfare and labor administration
3. Task specificity and complaint behavior
4. Data and methods
5. Descriptive analysis
6. Multivariate analysis
7. Discussion and conclusion

Authors

• Jacob Aars, University of Bergen, Norway

• Dag Arne Christensen, Uni Research Rokkan Centre

• Hans-Tore Hansen, University of Bergen