Performance Gaps, Management Responses, and Negativity Bias: Evidence from Cross-Sector Comparison

• In Event: Health Care Service Performance across Public and Private Sectors

Brief Overview

In this paper, we compare how public, nonprofit, and private organizations respond to performance gaps in the context of the health care sector.

Authors

• Ling Zhu, University of Houston

• Amanda Rutherford, Indiana University-Bloomington

• Ohbet Cheon, Texas A & M University-College Station