Efficiency, Effectiveness, and Equity: How Do Different Dimensions of Public Values Moderate Citizens’ Perception of Performance Information?

• In Event: Public Perceptions of Administrative Governance

Brief Overview

This study examines the effect of public values as moderators of how citizens cognitively process performance information with a randomized experiment. It suggests that individuals with different set of values perceive government service differently.

Authors

• Minjung Kim, American University

• Nathan Favero, American University