Closing the Gap or Widening the Divide: the Impacts of E-governance Technologies on Service Delivery Equity in Disaster

• In Event: Digital Governance and Change

Brief Overview

We investigates how 311 technologies affect distributional equity in public service delivery. We find that minority groups' utilization of e-governance technologies has helped them gain more attention and bridges the equity gap in service delivery.

Authors

• Kewei Xu, Florida State University

• Tian Tang, Florida State University

• Richard Feiock, Florida State University