Public Administration / Public Administration

What was that promise that you made? Citizen Initiated Contact and Administrative Response - William Perry McLean, Arkansas State University-Main Campus; Cameron Wimpy, Arkansas State University

Committed to Fail: Local Government Managers’ Perceptions of Citizen Engagement Efforts - Heather Rimes, Western Carolina University; JoBeth Surface Shafran, Western Carolina University

Critical Success Factors for Social Media Use in Local Governments: A Systematic Literature Review - Nilay Yavuz, Middle East Technical University; Nisa Yazici Aydemir, Middle East Technical University

Public Office and People Co-Administration in Local Development Planning - Sataporn Roengtam, Khon Kaen University

Louis Fucilla, University of Wisconsin-Whitewater

Matt Young, Syracuse University