Understanding Citizen Satisfaction with Local Government Efforts for Risk Communication during COVID-19

• In Event: Public Administration and the COVID 19 Pandemic

Brief Overview

During the COVID-19 pandemic, to what extend are citizens satisfied with the quality of local government communication? What factors influence this satisfaction? This study tests an expectancy disconfirmation model using a survey of a national panel.

Authors

• Ilwoo Ju, Purdue University

• Eunju Rho, Northern Illinois University