The Measurement is Not Enough: Complex Government, Performance Failure, and Blame Assignment at the California Department of Motor Vehicles

• In Event: Public Agencies and Policy Implementation (1)

Brief Overview

When agencies fail, who gets the blame? This project examines blame assignment following long-wait times at the California DMV as it tried to implement REAL ID.

Authors

• J. Andrew Sinclair, Claremont McKenna College

• Nohl M Patterson, Claremont McKenna College