Factors Affecting Citizen Engagement on Twitter in Municipalities: An Integrated Conceptual Model

• In Event: Citizen Engagement, Perceptions, and Satisfaction with Public Administration

Brief Overview

This paper reports findings from a systematic review of the literature on factors related to citizen engagement on twitter in municipalities, and develops an integrated conceptual model.

Authors

• Nilay Yavuz, Middle East Technical University

• Nisa Yazici Aydemir, Bolu Abant Izzet Baysal University