Mood of Public Administrators and Citizen Satisfaction of Service Delivery: A Study on Selected Divisional Secretariat Offices of the Southern Province in Sri Lanka

• In Event: Civil Service, Public Employment and Front Line workers (2)

Brief Overview

This study focuses on exploring the how the administrator’s mood will affect in shaping citizen satisfaction about the service delivery.

Authors

• Mayuri Kularathne, University of Ruhuna

• Renuka Priyantha Ilandarige, Department of Political Science