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Session Submission Type: Paper Session
The Measurement is Not Enough: Complex Government, Performance Failure, and Blame Assignment at the California Department of Motor Vehicles - J. Andrew Sinclair, Claremont McKenna College; Nohl M Patterson, Claremont McKenna College
The New York State Model for Internal Control and Strategic Planning - Kevin Bronner, SUNY at Albany
Unpacking Services in Complex Service Delivery Environments: Institutional Arrangements and Organizational Choices for Public Service Supply* - Lachezar G. Anguelov, The Evergreen State College; Benjamin M. Brunjes, University of Washington
Unintended Consequences to Collaborating Public Organizations - Megan Darnley, Indiana University