Service Equity and Citizen Satisfaction: Cross-National Evidence

• In Event: Service Delivery and Client Preferences

Brief Overview

This study aims to address the gaps in the literature on citizen satisfaction by examining how outcome disparities between different socioeconomic status (SES) groups affect satisfaction with public service providers in the cross-national setting.

Authors

• Sun Gue Yang, University of South Carolina

• Seung-Ho An, University of Arizona

• Miyeon Song, Rutgers University-Newark