Through the Looking Glass: Replicating the “Satisfaction Mirror” in Thirty-Nine Countries

• In Event: Determinants of Satisfaction with Government Services

Brief Overview

This paper examines the relationship between organizational performance, employee job satisfaction, and citizen evaluation of government performance in 39 countries.

Authors

• Kenneth J Meier, American University, Cardiff University, Leiden University

• William Prince, American University

• Seung-Ho An, University of Arizona