Burden Tolerance toward Citizen’s Experienced Costs of Administrative Burden

• In Event: Advancing Research in Administrative Burdens II

Brief Overview

Studies on administrative burdens suggest that the take-up rate of public services for vulnerable communities is low due to the administrative burdens. This paper explores the factors and feedback to which public employees respond more sensitively.

Authors

• Jaeyeong Nam, Florida State University

• Elizabeth Anne Bell, The University of Texas at Austin