Online Platforms and In-Person Public Services: Improving Citizen Trust, Satisfaction, and Uptake with New Public Sector Technologies

• In Event: Political Trust

Brief Overview

This project studies whether online or in-person access can lead to differing effects in an individual’s trust in government intentions vs. trust in government capacity in Kenya.

Authors

• Lula Chen, Massachusetts Institute of Technology

• Nat Rabb, Massachusetts Institute of Technology

• Salim Kombo, Busara

• Leonard Waweru, Busara

• Lily Tsai, Massachusetts Institute of Technology