Navigating the Administrative Burden: A Multidimensional Analysis of Citizen’s Online Self-service Program

• In Event: Digitization of the Public Sector

Brief Overview

This study explores administrative burdens in digital public services, emphasizing digital literacy, citizen-government communication, and information comprehension, while broadening research to routine digital public services.

Authors

• Jing Chen, Shandong University

• Peijie Wang, China University of Political Science and Law