Representative Bureaucracy in the Age of AI Governance

• In Event: Representation and Participation in Bureaucracies: Mechanisms and Legitimacy

Brief Overview

We explore how AI in public administration affects citizens' expectations of bureaucratic representation. We find that it leads citizens to value empathy and shared experiences more, emphasizing the need for human oversight alongside AI automation

Authors

• Mikael Johannesson, Norwegian Research Centre (NORCE)

• Sveinung Arnesen, Norwegian Research Centre (NORCE)