How the Experience of Administrative Burdens Can Affect Clients’ Emotional Well-being

• In Event: Expanding the Boundaries of Administrative Burden

Brief Overview

Leveraging a preregistered survey experiment, we find that the recall of experienced administrative burden increases negative emotions and decreases positive emotions, thereby decreasing overall client well-being.

Authors

• Jaeyeong Nam, Georgetown University

• Sebastian Jilke, Rutgers University-Newark

• Donald Patrick Moynihan, University of Michigan

• Pamela Herd, University of Michigan