Administrative Burden and Bureaucratic Response: Measures and Evidence from Cell Phone Data

• In Event: Bureaucratic Responsiveness and Public Service Delivery

Brief Overview

We use cell phone ping data to measure administrative burden in U.S. public services and study how shocks that increase burden affect frontline bureaucrats -- shaping turnover, office transfers, and even political participation.

Authors

• Hunter E Rendleman, University of California, Berkeley

• Jacob R Brown, Boston University