Responsiveness in Flux: Political Cycles and Bureaucratic Strategies in Responding to Public Complaints in China

• In Event: Bureaucratic Responsiveness and Public Service Delivery

Brief Overview

Using 670,000 citizen–government posts in China, this study shows that mayors’career incentives shape street-level bureaucratic replies, with officials amplifying symbolic gestures rather than improving substantive solutions during promotion windows.

Author

• Feng HAN, London School of Economics and Political Science