How Organizational Citizenship Behaviors are Distorted as a Coping Strategy on the Frontline: The Roles of Bureaucratic Control and Red Tape

• In Event: Lightning Talk: Behavior in Public Organizations

Brief Overview

This paper focuses on the distorted nature of organizational citizenship behaviors as a coping strategy on the frontline. A mixed-method research design (28 in-depth interviews and 659 survey responses) is adopted for data analysis.

Author

• Suyang Yu, University of Illinois at Springfield