Gender Dynamics in 311 Chatbot Use: A Survey Experiment on Public Perceptions of Government Responsiveness

• In Event: AI in Public Administration: Government Responsiveness and Bureaucratic Discretion

Brief Overview

This study uses a 2×2 survey experiment to examine how gender and AI chatbots shape citizen perceptions of government responsiveness. Results show gender biases among male citizens lessen with chatbots, while female citizens remain cautious.

Author

• Ying Liu, Rutgers University