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Digital Service Competence and Citizens’ Trust Interacting with the State

Thu, April 23, 3:20 to 4:50pm CDT (3:20 to 4:50pm CDT), TBA

Brief Overview

Competence influences citizens’ trust and perceptions of trustworthiness of online systems. We hypothesise that incompetence negatively affects trust and perceived trustworthiness, estimating effects in a simulated online tax administrative task

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