Digital Service Competence and Citizens’ Trust Interacting with the State

• In Event: Technology: Uses and Responses

Brief Overview

Competence influences citizens’ trust and perceptions of trustworthiness of online systems. We hypothesise that incompetence negatively affects trust and perceived trustworthiness, estimating effects in a simulated online tax administrative task

Authors

• Oliver James, University of Exeter

• Clare Maudling, University of Exeter