Heuristic Decision Making to Navigate Public Bureaucracies: Evidence from a Qualitative Vignette Study

• In Event: Discretion and Control

Brief Overview

We examine the heuristics external actors employ to navigate India's capacity-constrained public bureaucracies for policy delivery. We use qualitative vignettes to demonstrate the inherent role of heuristics in collaborative policy processes.

Authors

• Swetcha Poladi, Indian Institute of Management (IIM) Bangalore

• Rajalaxmi Kamath, Indian Institute of Management (IIM) Bangalore