Dimensions of Trust: The Tensions and Challenges in Provider-Interpreter Trust

• In Event: Provider-Patient Interaction

Abstract

This study examines trust as a theoretical concept in influencing providers’ and interpreters’ collaboration in bilingual health care. We conducted in-depth interviews and focus groups with 26 medical interpreters (from 17 languages) and 32 providers (from 4 specialties) to provide an empirically-based framework. We identified four dimensions of trust, theoretical constructs that can strengthen or compromise provider-interpreter trust, and explored how these how these dimensions highlight tensions and challenges that are unique in provider-interpreter relationship.

Authors

• Elaine Hsieh, University of Oklahoma

• Hyejung Ju, University of Oklahoma

• Hai Ying Kong, University of Oklahoma