Multiple Second Pair Parts: The Coordination of Multiple Strands in the Service-Assessment Sequence of Beauty Salon Interactions

• In Event: Talk at Work: Beauty Salons, News Interviews, and Libraries

Abstract

This paper provides an analysis of what I call “the service-assessment sequence,” in which a professional (in this case, a hairstylist) and a customer negotiate the quality of the service that has been provided. The analysis focuses on the customer’s multiple Second Pair Parts, which are the result of the participants’ systematic coordination of talk and physical inspection of the new haircut, and sensitivity to the production of negative feedback on the client’s part.

Author

• Sae Oshima, University of Texas, Austin