The Listener in Discourses of Change: An exploratory study of organisational listening competency

• In Event: Scholar to Scholar VII
  In Scholar to Scholar Session: The Listener in Change: Listening to Music, Listening in Organizations, and Listening in Discourse

Abstract

The paper presents results from a pilot study to evaluate the extent of competent organisational listening that occurred during two organisation-stakeholder consultations, from the perspectives of stakeholder observation and organisation members’ self-perceptions. Preliminary results suggest evaluation of listening competency attributes could provide organisations with a deeper understanding of how competent listening practices are achieved, or conversely, not achieved, during consultations between organisations and their stakeholders.
Keywords: case study, listening, organisational communication, stakeholder, interpersonal communication.

Author

• Judith Burnside Lawry, RMIT University