Are You Overloaded? An Investigation of Communication Overload and Channel Synchronicity on Identification and Job Satisfaction

• In Event: Top Four Student Papers in Human Communication & Technology

Abstract

Reliant on two communication theories—media richness theory and media naturalness theory—this study investigated how communication overload could be affected by various communication technologies and how it could directly and indirectly affect two outcomes, organizational identification and job satisfaction. For this investigation, the study was based on a systematic approach using SEM rather than separately analyzing multiple direct and indirect relationships among those variables.

Authors

• Jaehee Cho, University of Texas, Austin

• Dina Inman, University of Texas, Austin

• Anu Sandlin, University of Texas, Austin

• Kimberly Schaefer, University of Texas, Austin