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9:30 to 10:45am
Hilton Chicago, Floor: Fourth Floor, Meeting Room 4G
In Paper Session: Problematic discourses in provider-patient interactions
On Paper: From Failure to Forgiveness: Enacting an Embodied Emotional Cycle of Redemption Through a Medical Mistake Disclosure and Apology Program
Presenter
3:30 to 4:45pm
Hilton Chicago, Floor: Fourth Floor, Meeting Room 4G
In Paper Session: Health Messages and Outcomes: Perception, Behavior, and Prevention
On Paper: Ensuring Trust, Respect, and Excellence: The Bureaucratization of Medical Mistake Experiences Through Structuring Disclosure and Apology
Presenter
9:30 to 10:45am
Hilton Chicago, Floor: Fourth Floor, Meeting Room 4D
In Paper Session: Communication and Change: Discourses of and Tensions in Stability and Change
Respondent