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Session Submission Type: Paper Session
Collaboration and Chat: Recipiency in Online Math Problem Solving - Alan Zemel, Drexel University; Nan Zhou, Drexel University; Gerry Stahl, Drexel University
Instruction in Online Chats between Academic Reference Librarians and Patrons - Alan Zemel, Drexel University; Terrence Epperson, College of New Jersey
On Virtual Face-Work: An Ethnography of Two Live Chat Reference Interactions - Marie Radford, Rutgers University; Gary Radford, Fairleigh Dickinson Univ; Lynn Connaway, NULL; Jocelyn Deangelis Williams, Rutgers University