Minimizing Cognitive Load in Representing Processes in a Business Process Diagram: Capturing the Process and Making Inferences About It

• In Event: Teaching Cases

Abstract

In the context of a kaiten-sushi restaurant, this case offers guided experience for learning to construct a business process diagram (BPD) from conversation. The guidance provides a construction strategy, directs the construction of the BPD, and illustrates the construction while minimizing the cognitive load. The guidance can be varied to match learners’ zones-of-proximal development (ZPD) or, when used with skilled learners, omitted entirely. The case is suitable for courses that work with business processes in accounting information systems (AIS), auditing, business analytics, and information systems (IS). Working the case requires students to think critically about the business process and implications of changes in the business process. Assessment questions are included for assessing student proficiency in making inferences about the business process.

Authors

• A Faye Borthick, Georgia State University

• Gary P Schneider, CSU Monterey Bay