User Adoption of Enterprise Resource Planning Systems in the Public Sector

• In Event: AIS and More

Abstract

Aligning information technology and business strategies to exploit capabilities and change the business has increased in importance as firms strive for competitive advantage in a diverse and changing marketplace. Nevertheless, over 50% of firms implementing enterprise resource planning (ERP) systems ranked expected process and value enhancements as inadequate, whereas only 13% indicated implementations met their needs. The unified theory of acceptance and use of technology (UTAUT) model formed the conceptual framework of this single case study. The population comprised a purposeful sampling of 8 business managers in Southeast Alabama working in related job roles and based on established eligibility criteria. Data collection comprise semistructured interviews, casual observations, document analysis. Through method triangulation and predetermined themes directly related to the UTAUT conceptual framework, five themes emerged. Themes comprised management endorsement, change managements, training and education, dedicated resources, and governance. Results of this research may influence the elimination of key barriers central in the deployment and adoption of ERP systems by the public sector.

Authors

• Lionel Wright, Walden University

• Wen-Wen Chien, SUNY-Old Westbury

• Roger William Mayer, SUNY College at Old Westbury