Consumer Reluctance Toward Medical Artificial Intelligence: The Underlying Role of Uniqueness Neglect

• In Event: 5.11 Perspectives on Consumer Trust in Artificial Intelligence

Short Abstract

Artificial Intelligence is revolutionizing healthcare, but little is known about consumer receptivity toward medical A.I. In real and hypothetical choices, separate and joint evaluations, consumers are reluctant to utilize healthcare provided by AI because of uniqueness neglect, a concern that AI providers are not able to account for one’s uniqueness.

Authors

• Chiara Longoni, Boston University, USA

• Andrea Bonezzi, New York University, USA

• Carey K. Morewedge, Boston University, USA