An investigation into the effect of job aid design on cognitive load and performance

• In Event: OTP - Performance Support in Workplace Training

Short Description

This study compared the use of interactive decision guides to traditional process flowcharts. Participants took part in a simulation exercise in which they were required to use a traditional process flowchart or an interactive decision guide to diagnose the performance problem. Results revealed the interactive decision guides less cognitively demanding than the traditional process flowcharts and participants’ attitudes towards the interactive decision guides were more positive than the traditional process flowcharts.

Authors

• Emma Agola, Old Dominion University

• Jill Stefaniak, Old Dominion University