Poster: D&D-Investigating The Student Experience Through Action Research, Design Thinking, and UX Methods

• In Event: Gallery Walk Showcase
  In Showcase Session: Gallery 15 - Implications for Research and Theory

Short Description

This poster outlines how instructional design principles were merged with design thinking and UX methods (alignment diagrams and personas) in the systemic and systematic investigation of a career-coaching intervention in an online M.S. degree program for instructional design and performance improvement (IDPI) professionals. The findings infer systemic links between the student's connection to the program's faculty/staff and the likelihood they will thrive in the program and/or achieve their career goals. While the program’s career-coaching intervention improved the student experience by fostering additional program connections, it was not a sufficient substitute for a minority of students. To redesign an effective and satisfying student experience we analyzed the student experience through UX mapping visualization techniques and developed rapid prototyping solutions. These findings and solutions are transferable to any program offering an online learning experience.

Authors

• Presenter: Mary Nicole Barber, Boise State University

• Presenter: Vicki Stieha, Boise State University

• Contributor: Lesa Becker, Boise State University

• Contributor: Michele Konechny, Boise State University