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Drawing from a larger study, the data presented in this paper examine the meanings, forms and conceptualizations of family involvement in higher education from the perspective of the administrative personnel at two universities in Cyprus. In-depth interviews were conducted with administrative personnel as well as online logs completed by administrative personnel documenting incidents of family involvement at a state (no-fee-paying) and a private (fee-paying) university. Findings indicate that family involvement is manifested in the two institutions in similar but also in distinct ways. Even though, the administrative staff were reluctant to endorse the phenomenon, they nevertheless saw certain types of family involvement as accepted and even necessary. Implications for the relationships among higher education institutions, families, and students are discussed.